Privacy Policy
Last Updated: 23 August 2026
biOx Environmental respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how biOx Environmental collects, uses, stores and protects personal information when you visit or use our website at https://bioxinternational.com/.
This Privacy Policy applies to our operations and customers in both Australia and New Zealand.
1. Who We Are
This website is operated by biOx Environmental and supports the operations of biOx Environmental in Australia and New Zealand.
References to “biOx”, “we”, “us” or “our” refer to the relevant biOx Environmental business entity responsible for providing the applicable products or services in Australia or New Zealand.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, request information, submit an enquiry, request a quote or otherwise communicate with biOx.
This information may include:
Your name, business name, email address, telephone number, postal or business address, information about your business or project, information contained in your enquiry, and any other information you choose to provide.
We may also collect limited technical information automatically when you visit our website.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools and other website technologies.
This may include:
IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, approximate geographic location, website interactions and general website usage information.
This information is generally used in an aggregated or statistical form to understand how visitors use our website and to improve its performance and functionality.
4. Contact Forms
Our website uses contact and enquiry forms to allow visitors to contact biOx.
When you submit a form, the information you provide may be sent to biOx by email or stored within our website or associated systems so that we can respond to your enquiry.
We may use this information to:
Respond to your enquiry, provide product or service information, prepare quotations, provide technical information, arrange site assessments, communicate with you about your enquiry, provide customer support and maintain appropriate business records.
5. Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information about your device, browser, approximate location, pages visited, how you arrived at our website and how you interact with the website.
This information helps us understand website traffic, identify areas for improvement and improve the user experience.
Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information and understand how visitors use the website.
We may use cookies for website functionality, security, analytics, performance and other legitimate website purposes.
You can control or disable cookies through your web browser settings. However, disabling cookies may affect some features or functionality of the website.
7. How We Use Personal Information
We may use personal information we collect for purposes including:
Responding to enquiries and requests, providing information about our products and services, preparing quotations and proposals, arranging equipment hire or purchase, providing customer service, communicating with customers and suppliers, improving our website and services, maintaining business and transaction records, preventing fraud or misuse, complying with legal obligations, and managing our business operations.
We will not use personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by law.
8. Direct Marketing
Where permitted by applicable law, we may use contact information to provide information about biOx products, services, news or other business-related communications.
You may request that we stop sending direct marketing communications at any time.
We will respect your request and will not continue sending marketing communications where we are required by law to stop.
9. Sharing Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business and provide our products and services.
This may include sharing information with service providers such as website hosting providers, website developers, email and communication providers, analytics providers, IT service providers, payment providers, professional advisers and other contractors or suppliers who assist us in operating our business.
We may also disclose information where required or authorised by law, court order or a government authority.
10. Overseas Disclosure
Some of the service providers we use may store or process information outside Australia or New Zealand.
This may include providers of website hosting, cloud services, email, analytics, security and other technology services.
Where personal information is transferred overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.
11. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, secure website technologies, password protection, software updates, security monitoring and other appropriate technical and organisational safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to provide services to customers, or to comply with legal, accounting or regulatory requirements.
When personal information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable.
13. Accessing Your Personal Information
You may request access to personal information that we hold about you, subject to applicable legal requirements and exceptions.
We may need to verify your identity before providing access to personal information.
If you believe that information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
14. Privacy Requests and Complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your request or complaint and take reasonable steps to address the matter.
If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your country.
For Australia, this may include the Office of the Australian Information Commissioner (OAIC).
For New Zealand, this may include the Office of the Privacy Commissioner.
15. Children’s Privacy
Our website and services are intended primarily for businesses, organisations and adults.
We do not knowingly collect personal information from children through our website for the purpose of providing products or services to them.
16. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms and other external websites.
This Privacy Policy does not apply to those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.
Any changes will be published on this page with the updated date shown at the top of the policy.
18. Contact Us
If you have any questions about this Privacy Policy, wish to request access to your personal information, request a correction, or make a privacy complaint, please contact biOx Environmental.
Australia
biOx Environmental Australia
Phone: 1300 989 664
New Zealand
biOx Environmental New Zealand
Phone: 0800 NO DUST (0800 66 3878)
Further contact information is available through our Contact Us page.
19. Your Consent
By using this website and voluntarily providing personal information to biOx, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable privacy law, we will seek consent in the manner required by law.