Terms and Conditions
Last Updated: 23 August 2026
Welcome to the biOx Environmental website, available at https://bioxinternational.com/.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use this website.
1. About biOx Environmental
This website is operated by biOx Environmental and supports the operations of biOx Environmental in Australia and New Zealand.
References to “biOx”, “we”, “us” or “our” refer to the relevant biOx Environmental business entity providing the applicable products or services in Australia or New Zealand.
biOx provides dust suppression, odour control, cooling and related environmental control solutions and equipment for industrial, commercial and other applications.
2. Use of This Website
You may use this website for lawful purposes and in accordance with these Terms and Conditions.
You must not use this website for any unlawful, fraudulent or unauthorised purpose, attempt to gain unauthorised access to the website or its systems, interfere with the operation or security of the website, introduce viruses or malicious code, or copy and reproduce website content without permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms and Conditions have been breached.
3. Website Information
We make reasonable efforts to ensure that information published on this website is accurate and up to date. However, information may change from time to time, including information relating to products, equipment, specifications, availability, services, applications, performance information, images and pricing.
Information provided on this website is for general information purposes only and should not be relied upon as a substitute for professional, technical or engineering advice.
Before purchasing, hiring, installing or operating any equipment or product, you should contact biOx to confirm current specifications, suitability, availability and applicable terms.
4. Product and Technical Information
Information relating to dust suppression, odour control, cooling systems and other solutions is provided for general guidance.
The suitability and performance of a particular system may depend on site conditions, environmental conditions, weather, airflow, equipment configuration, operating conditions and other site-specific factors.
Information or examples provided on this website do not constitute a guarantee that a particular product or system will achieve a particular result in every application.
Where required, biOx may assess a customer’s site and requirements before recommending a particular solution.
5. Quotes, Sales and Equipment Hire
Information displayed on this website does not constitute an offer to sell or hire equipment.
Any purchase, hire, installation, service or other commercial arrangement with biOx will be subject to the applicable quotation, agreement, order confirmation, hire agreement or other contractual terms provided by the relevant biOx business entity.
Where there is a conflict between these website Terms and Conditions and a specific written agreement between you and biOx, the specific written agreement will take precedence to the extent of the inconsistency.
6. Contact Forms and Enquiries
This website contains contact and enquiry forms that allow visitors to contact biOx regarding products, services, equipment hire, technical enquiries and other matters.
When submitting information through a contact form, you agree that the information you provide is accurate and not misleading and that you will not submit unlawful, offensive or harmful material.
Information submitted through our contact forms may be used by biOx to respond to your enquiry, provide information about our products and services, provide customer support and manage our business relationship with you.
Submitting an enquiry through this website does not create a contractual relationship between you and biOx.
7. Privacy and Cookies
Your use of this website is also subject to our Privacy Policy.
This website may use cookies and similar technologies to provide website functionality, understand website usage and improve the website.
biOx may use Google Analytics or similar analytics services to collect information about how visitors use the website.
This information may include pages visited, general geographic information, device and browser information, referring websites, website interactions and general website traffic information.
Analytics information is used to understand website performance, improve the website and improve our products and services.
You can control or restrict cookies through your web browser settings. Disabling cookies may affect some website functionality.
8. Intellectual Property
Unless otherwise stated, the content on this website is owned by or licensed to biOx Environmental.
This includes text, logos, branding, photographs, graphics, videos, product information, website design, layouts, illustrations and downloadable materials.
You must not reproduce, modify, republish, distribute or commercially exploit website content without prior written permission from biOx, except where permitted by law.
9. Third-Party Websites and Links
This website may contain links to third-party websites, manufacturers, suppliers, technology providers, social media platforms or other external resources.
These links are provided for convenience and information only. biOx does not necessarily endorse or control the content, products, services, privacy practices or availability of third-party websites.
You access third-party websites at your own risk and should review their applicable terms and privacy policies.
10. Website Availability
We aim to keep this website available and operating reliably, but we do not guarantee that the website will always be available, secure, error-free or free from viruses or other harmful components.
We may temporarily suspend, modify or discontinue any part of the website where reasonably necessary, including for maintenance, security, upgrades or technical reasons.
11. Disclaimer
To the maximum extent permitted by law, biOx makes no representation or warranty that the information on this website is complete, accurate, current or suitable for every particular purpose.
You should obtain appropriate professional, technical or engineering advice before relying on information provided through this website for a specific project, installation or application.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot lawfully be excluded under applicable Australian or New Zealand law.
12. Limitation of Liability
To the maximum extent permitted by law, biOx and its directors, employees, contractors and agents will not be liable for any loss or damage arising from or connected with your use of or reliance on information contained on this website, your inability to access or use the website, errors or omissions in website content, website interruptions or technical failures, or third-party websites linked from this website.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.
13. Australian Consumer Law and New Zealand Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to consumers under applicable legislation where those rights cannot legally be excluded.
For Australian customers, this includes rights and guarantees that may apply under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.
For New Zealand customers, applicable rights may include those provided under the Consumer Guarantees Act 1993 and other applicable New Zealand legislation.
14. Indemnity
To the maximum extent permitted by law, you agree to indemnify biOx against claims, losses, liabilities, costs and expenses arising from your unlawful use of the website, your breach of these Terms and Conditions, or your infringement of the rights of biOx or any third party.
15. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page and will take effect from the date shown at the top of the page.
You should check this page periodically for updates.
16. Governing Law
For customers in Australia, the laws applicable to the relevant Australian business entity and transaction will apply.
For customers in New Zealand, the laws of New Zealand will apply.
Nothing in these Terms and Conditions is intended to prevent a consumer from exercising rights available to them under mandatory consumer protection legislation.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the extent necessary, and the remaining provisions will continue to apply.
18. Contact Us
If you have any questions about these Terms and Conditions or about the use of this website, please contact biOx Environmental.
Australia
biOx Environmental Australia
1300 989 664
New Zealand
biOx Environmental New Zealand
0800 NO DUST (0800 66 3878)
Further contact information is available on our Contact Us page.
19. Related Policies
For information about how we collect, use and protect personal information, please refer to our Privacy Policy.
By continuing to use this website, you acknowledge that you have read and agree to these Terms and Conditions.